Be the Leader You Are the Easy Way

Imagine going on an extended vacation, and your company continues to run smoothly.  

With your Operations Manual your company is consistent, organized, and efficient. Potential problems are identified and solutions documented for resolution of other situations. Your customers and staff have fewer complaints and know exactly what and how to do it.

The Leader’s Handbook

What Does the Operations Manual Do?

Mission Statement – Staff, Clients, and Stake Holders understand the business goals, which creates a higher productivity level and improves engagement.

Vision Statement – When providing enough detail so individuals can imagine what it will be like when they get there helps them make better decisions, inspires, and motivates.

Core Values – People in your business make good decisions by applying these values to new challenges. It enhances the company when everyone is on the same page.

Company Story – Employees, Customers, and Stake Holders will not just know your strategic vision – they will understand it.

Organization Charts – Quickly identify the hierarchy for seniority and show what areas are responsible for what tasks. It is also used in document management to develop the hierarchy.

Policies – Offer staff guidelines and principles regarding compliance with the business’s core values, laws, and industry regulations.

Procedures – They save considerable time and reduce mistakes while improving efficiency. It empowers employees with confidence and ownership while ensuring compliance.

Job Descriptions – They Identify the skills and abilities required for a position. Employees understand the expectations, and it helps gauge performance. Building a complete package for onboarding and training includes the policies, procedures, and access required.

Vision Action Steps – Break down your Mission Statement, Vision Statement, and Story with practical action steps to reach your objectives.

A well-thought-out manual utilizes each section in various ways to reduce mayhem, frustration, stress, cognitive problems, mistakes, wasted time and money.

What if you have no time?

There are a few templates that require your input for me to reach a better understanding. Other documentation is prepared by me with your staff and through providing my services. 

What is your style?

This manual and other strategies need to be interesting, informative, accurate and not condescending. It should motivate and inspire others, and increase confidence. It needs to be on every desk and referenced regularly because it is valuable.

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